AI for corporate offices · UK · Ireland · UAE
AI Agents for Corporate Offices: Reception, Workplace and Internal Help
Your reception, facilities, IT and HR teams answer the same questions every day. Infirise AI builds agents that greet visitors, route calls, book rooms and answer employees’ questions from your own policies — inside Microsoft 365 or Google Workspace, with your permissions and security rules intact.
Meet Alex, the AI front desk for Meridian Group (fictional). Ask for a meeting room, check the visitor policy or report a broken screen.
AI for corporate offices, in one paragraph
Infirise AI designs, builds and runs AI agents for corporate offices: an AI receptionist for main-line calls and visitors; a workplace assistant for room booking, desk booking and facilities requests; and an internal helpdesk that answers IT, HR and policy questions from your approved documents, with sources — working inside Microsoft Teams, Outlook and SharePoint or Google Workspace and respecting existing access permissions.
The tools are bought; the implementation isn’t done
Active agents in Microsoft 365 grew 15-fold in a year, yet only 26% of AI users say their leadership is clearly aligned on AI, and just 19% are in the “Frontier” zone (Microsoft Work Trend Index, May 2026). Most companies already own the tools. What they lack is implementation: choosing use cases, preparing data, fixing permissions and helping people change how they work.
Sound familiar?
Main line and reception overload
Switchboard calls, deliveries and visitors interrupt the front desk all day.
The same internal questions
“How do I book leave?”, “What’s the guest Wi-Fi?”, “Where’s the expenses policy?” — hundreds of times a month.
Knowledge buried in SharePoint
Policies exist, but nobody can find the current version.
AI pilots stall on security
Copilot and chatbot trials surface files people shouldn’t see, or never pass IT and legal review.
Hybrid-office friction
Double-booked rooms, unavailable desks and unannounced visitors.
No measurement
Leaders can’t see where AI is used or what it saves.
What the AI agents do
Voice agent
- AI switchboardAnswers the main line, finds people and departments in your directory, transfers or takes messages, and screens sales calls.
- Visitor linePre-registers visitors, gives directions and parking details, and notifies hosts.
Chat (Teams, Slack, intranet)
- Internal helpdeskAnswers IT, HR, facilities and finance questions with links to the source; creates tickets in ServiceNow, Jira Service Management or Freshservice.
- Workplace assistantBooks rooms and desks, orders catering and logs facilities issues.
- New-joiner assistantGuides new employees through their first weeks: accounts, policies, who’s who.
Automation
- Ticket triageClassifies, routes and summarizes tickets; drafts replies for agents to approve.
- Document workflowsContract intake, invoice capture and report generation with human review.
- Copilot readinessPermission clean-up, sensitivity labels and data-loss-prevention review before rollout — with Infirise Technologies’ Microsoft 365 team.
Hear Alex handle a late visitor
A visitor calls the main line to say they’re running late. The agent updates the host and reissues the visitor pass.
Sample call · Corporate offices
AI agentGood morning, Meridian Group. I’m Alex, the company’s AI assistant — this call may be recorded. Who would you like to reach?
CallerI have a 10 o’clock with Priya Shah in Finance, but I’m running late.
AI agentThanks for letting us know. I’ll message Priya now. Roughly what time will you arrive?
CallerAbout 10:20.
AI agentI’ve told Priya you’ll arrive around 10:20. Visitor parking is on level B1 and reception is on the ground floor — I’ll text you a new visitor-pass QR code. Anything else?
Agent is responding
After-call summaryTeams message sent to Priya Shah: visitor delayed to ≈10:20 · visitor pass reissued · SMS sent with parking details and QR code · call length 58 s
Integrations
- Microsoft 365
- Teams · Outlook/Exchange · SharePoint · Entra ID (sign-in and permissions) · Copilot Studio
- Google Workspace
- Gmail · Calendar · Drive · Chat
- Service desks
- ServiceNow · Jira Service Management · Freshservice · Zendesk
- Workplace
- Envoy · Eptura (Proxyclick, Condeco) · Robin
- HR
- Workday · BambooHR · HiBob · Personio
How we handle compliance in corporate offices
- Permissions: assistants answer only from content each employee is already allowed to see (inherited Microsoft 365 or Google permissions); we review oversharing before launch.
- Data: processed in your tenant — Cloud & On-Premise Hosting Options Available — not used to train models, with audit logs.
- EU workplaces: we never build emotion recognition (banned in workplaces under the EU AI Act since February 2025) or covert monitoring, and we support works-council consultation where required, for example in Germany.
- AI literacy: short training for staff who use or oversee the AI — the EU AI Act has expected organizations to build staff AI literacy since February 2025 (Article 4, reworded in 2026).
- Security backbone: built with the team behind Infirise Technologies’ managed IT and cyber-security services.
Illustrative example
Example: a 400-person head office
About 1,200 IT, HR and facilities questions a month. If an internal assistant resolves 40% and saves six minutes on each, that’s about 48 hours a month — roughly $2,160 at $45 an hour — plus faster answers for employees. Knowledge assistants start from $7,500 setup and $750 a month.
Illustrative only. Replace with your own numbers in the ROI calculator.
Fit by business size
Single office (50–200 staff)
AI switchboard + FAQ assistant in Teams
from $449 /month + assistant from $750/month
Head office or multi-site (200–2,000)
Internal helpdesk + workplace assistant + service-desk integration
from $7,500 setup + $750/month
Enterprise business unit
Custom agents on Copilot Studio or your platform, with governance and SSO
Custom quote
Pilot success metrics
- Share of questions resolved without a ticket
- Time to answer
- Ticket deflection
- Employee satisfaction
- Main-line calls handled
Questions
We already have Microsoft Copilot. Why do we need you?
Copilot is powerful, but results depend on implementation. We pick the use cases worth doing, fix oversharing and permissions first, build agents in Copilot Studio or alongside it, connect your service desk and measure the results — so AI gets past the pilot stage.
Will the assistant show employees documents they shouldn’t see?
Not when it’s set up properly. Our assistants inherit your Microsoft 365 or Google Workspace permissions, so people only get answers from content they can already open. We run an oversharing review before launch.
Can the AI answer our main phone line?
Yes. The AI switchboard greets callers, looks up people and departments in your directory, transfers calls or takes messages and screens sales calls, in English, with Arabic and other languages on request.
Do you need access to all our data?
No. We start with a defined set of approved sources — for example your HR policies and IT knowledge base — using least-privilege access. You decide which sources are added.
Is this allowed under EU workplace rules?
Yes, when designed properly. We don’t build emotion recognition or covert monitoring, we document how the assistant works, and we support consultation with works councils where required.
How do you measure success?
We agree metrics before the pilot — such as questions resolved without a ticket, time to answer and employee satisfaction — and report them every month.
Put AI to work across your office — safely
Hear Alex run the front desk, then let’s choose the three use cases that will pay back fastest.