AI Knowledge Assistants: Answers From Your Own Documents, With Sources
Give every employee instant, accurate answers from your policies, procedures, manuals and past work — with the source for every answer, respecting who is allowed to see what.
What is an AI knowledge assistant?
An AI knowledge assistant answers employees’ questions using your organization’s own documents — policies, procedures, manuals, contracts — and shows the source for every answer. Built with retrieval-augmented generation (RAG), it respects existing access permissions and says when it doesn’t know.
Features
Answers with sources
Every answer links to the paragraph it came from.
Permission-aware
Uses Microsoft 365, Google Workspace or Confluence permissions, so people only see what they already can.
Where people work
Microsoft Teams, Slack, your intranet or a secure web app.
Always current
Syncs from SharePoint, Google Drive, Confluence or your document system.
Feedback loop
Thumbs up or down on every answer; gaps reported to content owners.
Admin console and audit logs
Usage, unanswered questions and access logs for IT and compliance.
Use cases
- HR policies and benefits
- IT self-help
- SOPs for property site teams
- Restaurant operations and training manuals
- Accounting procedures
- Legal precedents and know-how
Accuracy, tested before launch
We build a test set of real questions with your team and measure answers before go-live. Target: ≥90% correct with sources on the test set, with regular re-testing.
Pricing
AI Knowledge Assistants
from $7,500 setup
and $750/month
Questions
How is this different from ChatGPT?
ChatGPT answers from general knowledge. A knowledge assistant answers only from your approved documents, shows its sources, follows your access permissions and keeps logs — and it says “I don’t know” rather than guessing.
Can it use SharePoint, Google Drive or Confluence?
Yes. We connect to your document stores, index only the folders you approve and keep them in sync.
What if our documents are out of date or conflict?
The assistant flags conflicting sources and shows dates. Part of setup is a content clean-up: we identify outdated and duplicate documents for owners to fix.
Where is our data processed?
In your Microsoft or Google tenant where possible, or in cloud or on-premise hosting under a data processing agreement. Your data is not used to train AI models.
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